The following privacy statement describes how we will use and process personal data.
HTA and HTAF respects each individual's right to personal privacy. We will collect information through various methods but only use it in the ways disclosed in this statement. This statement applies to information collected; on website hopethroughaction.com/co.za, emails addressed to HTA/HTAF staff or officers, phone calls, mobile calls/texts to staff or officers, HTA/HTAF authorised social media sites or by written correspondence.
We use information we collect to provide you with services which you request and to improve our existing services.
We may collect information about individuals such as: name, address, gender, occupation, emergency contact details, date of birth, marital status, allergies, religion, telephone numbers and email addresses.
We may collect the following general data that is not personally identifiable information: country of origin, ISP, IP Address, connection speed and browser type. We may collect demographic data in order to monitor usage patterns. We collect this information through session information, browser cookies, and logging files.
When you contact us, we may keep a record of your communication to help solve any issues that you might be facing. Your information may be retained for a reasonable time for use in future contact with you, or for future improvements to our services.
We may employ cookies. A cookie is a small text file that our web-server places on a user's computer hard drive to be a unique identifier. Cookies enable us to track usage patterns and deliver customised content to users. Our cookies will not collect personally identifiable information.
The information collected by HTA and HTAF will only be used for the purpose of administration, pastoral care, dissemination of information, communications, giving of time and money, emergency medical care, the furtherance of HTA and HTAF’s mission, furthering our Charitable objectives and for maintaining up to date records. We may need to share your personal information with our staff, suppliers and service providers for these purposes.
We will not sell, lease, distribute or transfer your information for commercial gain or for the purposes of marketing unless you have previously indicated that you are happy for us to do so.
We may also share your information but only where we have a contractual or legal obligation so to do.
Users who provide information may receive announcements, information about events, services, newsletters, requests for meetings or information and other communication pertinent to HTA and/or HTAF via email, text, social media, letter or phone call.
We will not knowingly publish your information in documents which are in the public domain without you having previously indicated you are happy for us to do so.
In accordance with our commitment to protect vulnerable people from all forms of exploitation and abuse, we may share details, including personal data, relating to serious breaches of our Safeguarding Policy with statutory authorities such as the police, the Serious Organised Crime Agency (SOCA), the Child Exploitation and Online Protection Agency (CEOP) and the Charity Commission.
Compliance with GDPR legislation
New UK legislation affecting the processing and collection of personal data is in place from May 25th 2018. We have assessed how we collect and process data and have concluded that the Legitimate Interest provision is applicable.
There are three elements to the legitimate interests basis.
identify a legitimate interest; we believe that we only collect, process and store personal data of those who have a legitimate interest in the work of HTAF/HTA
show that the processing is necessary to achieve it; we believe that in order to communicate with supporters effectively and efficiently that storing and processing personal data is necessary
balance it against the individual’s interests, rights and freedoms; we believe that our supporters and associates would reasonably expect us to process their personal data and that in doing so would not cause unjustified harm.
Your rights as a data subject
You have the following rights in relation to your personal information:
The right to be informed about how your personal information is being used;
The right to access the personal information we hold about you;
The right to request the correction of inaccurate personal information we hold about you;
The right to request the erasure of your personal information in certain limited circumstances;
The right to restrict processing of your personal information where certain requirements are met;
The right to object to the processing of your personal information;
The right to request that we transfer elements of your data either to you or another service provider; and
The right to object to certain automated decision-making processes using your personal information.
You should note that some of these rights, for example the right to require us to transfer your data to another service provider or the right to object to automated decision making, may not apply as they have specific requirements and exemptions which apply to them and they may not apply to personal information recorded and stored by us. For example, we do not use automated decision making in relation to your personal data. However, some have no conditions attached, so your right to withdraw consent or object to processing for direct marketing are absolute rights.
Whilst this privacy notice sets out a general summary of your legal rights in respect of personal information, this is a very complex area of law. More information about your legal rights can be found on the Information Commissioner’s website at https://ico.org.uk/for-the-public/.
To exercise any of the above rights, or if you have any questions relating to your rights, please contact us by emailing .
If you are unhappy with the way we are using your personal information, you can also complain to the UK Information Commissioner’s Office or your local data protection regulator. We are here to help and encourage you to contact us to resolve your complaint first.
Social Media and Online Engagement other than the Hope Through Action Website
We use a variety of online engagement tools and social media options to communicate and interact with programme participants, partners, donors, supporters etc.These sites and applications include popular social networking and media sites, open source software communities and more. To better engage the public in ongoing dialog, we use certain third-party platforms including, but not limited to, Facebook, Twitter and LinkedIn. Third-Party Websites and Applications (TPWA) are Web-based technologies that are not exclusively operated or controlled by Hope Through Action.
When interacting with the Hope Through Action presence on those websites, you may reveal certain personal information.
Storage and Security
HTA and HTAF protects user information with the following security measures: hardware firewalls, password protection and other appropriate technology and procedures used to protect consumer privacy.
We will only hold and store information that is required for us to effectively operate and achieve our objectives. We will only hold your information for as long as it is required or until you request us to delete or change it - whichever is shorter.
If you have any further questions about privacy or security, please contact us by sending an email to:
We may offer links to other websites. Please note: When you click on links to other websites, we encourage you to read their privacy policies. Their standards may differ from ours.
The content on this website is provided for your personal and private non-commercial use only. You may not copy, reproduce, distribute, transmit, broadcast, display, sell, license, or otherwise exploit this or any other content for any other purposes without the prior written consent of HTA and/or HTAF.
We reserve the right to amend this privacy statement and policy at any time. You should check this page from time to time to ensure you are happy with any changes. In the event that the change is significant then we will post a notice informing of a significant change on the "home" page.